Create a Support Ticket:
If you can’t find the answer to your question on our website or in the searchable database, please start a ticket using the Help Desk form below.

Our help desk business hours are: 9am to 5pm EST (Eastern Standard Time) on Monday to Thursday

Click Here to Search our articles/FAQ database

Click Here to Upgrade your Firmware

PLEASE NOTE THAT WE MAKE EVERY ATTEMPT TO RESPOND TO CUSTOMER INQUIRIES IN THE ORDER IN WHICH THEY ARE RECEIVED AND WITHIN 24-48 BUSINESS HOURS.  PERIODICALLY, DURING PEAK VOLUME TIMES, WE MAY NEED ADDITIONAL TIME.  Duplicate phone calls, tickets, and/or emails do not help expedite but instead may cause unnecessary delays