PLEASE NOTE THAT WE MAKE EVERY ATTEMPT TO RESPOND TO CUSTOMER INQUIRIES IN THE ORDER IN WHICH THEY ARE RECEIVED AND WITHIN 24-48 BUSINESS HOURS.  PERIODICALLY, DURING PEAK VOLUME TIMES, WE MAY NEED ADDITIONAL TIME.  Duplicate phone calls, tickets, and/or emails do not help expedite but instead may cause unnecessary delays.

For online help:
Please go to the product page on our website and you might find the answer to your question.

Search our articles/FAQ database:
You’ll find most answers to your questions in our extensive database.

SPONSORSHIP OR DONATION REQUEST

(All sponsorship and/or donation request must be made 30 days in advance)

SERVICE OR SUPPORT QUESTIONS

If you need an answer to a question that you can’t find on the site, please start a support ticket (responses processed in the order in which received) using the form or email us at [email protected].

Need a service or repair to your NOVA product?
[email protected]

or

Give us a call: 
USA: 1-866-748-3025
Our normal business hours are M-F 9-5pm Eastern Time USA

If you need to ship your product to us:
Teknatool USA, Inc.
4499 126th Ave N
Clearwater, FL 33762

New Zealand Customers:

7D Dallan Place
Rosedale
Auckland 0632
New Zealand

Find a dealer

For questions about the Striatech technology or to purchase a Striatech motor
Please refer to striatech.com