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Note about COVID-19:

As COVID-19 continues to impact our daily lives and the situation remains fluid, the NOVA/Teknatool team is taking action to help protect our employees. In order to keep our team safe, we are encouraging remote work for our employees whenever possible.

Some of this remote work could result in some minor delays in responses to customer service and technical support inquiries. We will do our best to get to every email and phone message as quickly as possible and will return messages in the order in which they are received. During this time, you are encouraged to contact us via email for the quickest response time at [email protected].

We appreciate your patience and understanding as we adapt to these unexpected circumstances.


Online help:
Please go to the product page on our website and you might find the answer to your question.

Search our articles/FAQ database:
You’ll find most answers to your questions in our extensive database.

If you need an answer to a question that you can’t find on the site,
please start a support ticket using the form
or email us at [email protected].

Give us a call: 
USA: 1-866-748-3025
New Zealand +649-477-5600
Our normal business hours are M-F 9-5pm Eastern Time USA

Need a service or repair to your NOVA product?
1-866-748-3025 (US Residents Only)
[email protected]

If you need to ship your product to us:
4499 126th Avenue North
Clearwater, Florida 33762-4702


New Zealand Customers:

7D Dallan Place
Auckland 0632
New Zealand

Find a dealer

For questions about the Striatech technology or to purchase a Striatech motor
Please refer to striatech.com

Contact Striatech:
[email protected]
727-202-9932 (USA)