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PLEASE NOTE THAT WE MAKE EVERY ATTEMPT TO RESPOND TO CUSTOMER INQUIRIES IN THE ORDER IN WHICH THEY ARE RECEIVED AND WITHIN 24-48 BUSINESS HOURS. PERIODICALLY, DURING PEAK VOLUME TIMES, WE MAY NEED ADDITIONAL TIME. Duplicate phone calls, tickets, and/or emails do not help expedite but instead may cause unnecessary delays.
For online help:
Please go to the product page on our website and you might find the answer to your question.
Search our articles/FAQ database:
You’ll find most answers to your questions in our extensive database.
(All sponsorship and/or donation request must be made 30 days in advance)
SERVICE OR SUPPORT QUESTIONS
If you need an answer to a question that you can’t find on the site, please start a support ticket (responses processed in the order in which received) using the form or email us at [email protected].
Need a service or repair to your NOVA product?
Give us a call:
Our normal business hours are Monday – Thursday 9-5pm Eastern Time USA
If you need to ship your product to us:
Teknatool USA, Inc.
4499 126th Ave N
Clearwater, FL 33762
New Zealand Customers:
7D Dallan Place
For questions about the Striatech technology or to purchase a Striatech motor
Please refer to striatech.com