RETURNS AND REFUNDS

Within 30 days of delivery of a shipment, you may return any of the product you purchased from Teknatool, for any reason, for a full refund of the product purchase price (we'll also refund the shipping cost if the return is a result of our error - however if you simply change your mind about a product, we won't refund the cost of the shipping) 

We cannot accept returns of items returned more than 30 days after delivery (unless items is faulty, in which case it will be covered under our separate warranty policy)

We can process returns and refunds only for items purchased from Teknatool International. We do not accept returns of:

• Any item that is returned more than 30 days after delivery (other than for items faulty under warranty, for these, see our warranty policy)
• Any item that is not in its original condition, is damaged, or is missing parts.
• Items that are not sold by Teknatool International. 

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Note that if the Returns Form does not accompany your returned products, this might delay the refund process. If your return is not due to our error, we will deduct the shipping costs from your refund.

How to Return an Item

Please package up the item that you are returning. Include a copy of your original invoice (if you have it) and a copy of the completed  Returns Form.  Then either return the goods to the outlet where you purchased the goods from, or send to: 

Send to: 
Teknatool International 
7D Dallan Place 
Albany 
Auckland 
New Zealand 0632

If you are based outside of NZ, please contact us for details on where/how to return a product.